2014 Class Offerings

 

The Ten Families of Risk 1 to 3 Hours
1 to 2 Hours
1 Hour
2 Hours
4 Hours
2 Hours
2 Hours
Supervision 101 – The basics for the new Supervisor 2 Hours
2 Hours
2 Hours
2 Hours
*Resume Preparation and Maintenance 2 Hours
2 Hours
2 Hours
3 Hours
2 Hours
2 Hours
2 Hours
2 Hours
*The Top Ten Things that get Cops in Trouble
1 to2 Hours
1 to 2 Hours
1 to 2 Hours
1 Hour

SROVT™

 
How to Develop an SROVT Program for any Organization 2 Hours
Why Things Go Right – Why Things Go Wrong 2 Hours
Civil Liability for Public or Private Safety Organizations 2 Hours
* Class applicable for public safety personnel only.  


 

2014 Classes Overview

Some of the following menu items overlap with each other, however each can be delivered standing solo. All programs are customized for any single agency with sufficient time spent in advance to learn organizational issues involved. Programs can be reduced in time to fit into a single training day. A detailed customized set of notes will be provided to the involved agency for duplication prior to the class date. Call or email for more details regarding any of the above programs or a customized program for your organization. Phone: (714) 374-9326, email: gordongraham@earthlink.net.

The Ten Families of Risk

1 to 3 Hours

Everything we do in life involves a level of risk – and the same is true with what you do professionally. Since we do thousands of different things at work – how can you possibly start to “Recognize” the real risks you face. In this brief (1 to 3 hours depending on other programs selected) program, Gordon puts all of the “risks” you face into ten families.  This makes the “Recognition”, “Prioritization” (what is important now) and “Mobilization” (doing something to change outcomes) approach to addressing risks proactively so we can reduce exposure from that given risk.  This class can run from one to three hours in length.

back to top


 

Seven Rules of Admiral Hyman Rickover

1-2 Hours

Admiral Hyman Rickover is known as the “Father of the Nuclear Navy.”  This portion of the U.S. Navy has a reputation for excellence as well as a phenomenal safety and reliability record.  Admiral Rickover developed some rules for success in dealing with the risks he faced in working with nuclear power.  How do these rules apply to you in your organization?  A funny yet information packed program that applies to any risk-centric organization. The class can run from one to two hours in length.

back to top


What is “Real” Risk Management?

1 Hour

The phrase "risk management” gets thrown around quite a bit, but what is "real" risk management?  It is more than the safety stuff.  It is more than the insurance stuff.  And it is more than the ergonomics stuff.  Everything you do in your organization involves a level of risk.  In this brief program, Gordon will explain how to recognize the real risks you face and give you some thoughts on how to prioritize these risks. Finally, he will show you how to mobilize (act) to do something about the real risks you face in your organization.  This class is one hour in length.

back to to


5 Concurrent Themes for Success

2 hours

Your job is getting more and more complex. In fact, the more complex it gets, the more you need a systematic approach to getting things done right. This block, "The Five Concurrent Themes for Success," is essential for everyone in the workplace, regardless of position, job description or type of organization. In this program, Mr. Graham shows you how the discipline of Risk Management, coupled with an understanding of systems and complemented with Customer Service, Accountability and Integrity, can all work together to better assure that things get done right. It is chuck full of information,and coupled with Gordon's insight and humor is a must see for all of your personnel. This program also makes a dynamic keynote address for any and all conventions and other important gatherings. This class runs two hours.

back to top


Organizational Risk Management

4 Hours

An organizational risk management look inside any organization to show what can be done today to avoid/minimize incidents from going wrong. It focuses on the "5 Pillars" of a successful organization and gives the informed listener ideas that can be initiated in the workplace immediately upon return to improve performance. Included in this class are a series of rules to prevent incidents from going wrong. It runs four hours in length and it is recommended that it be followed by operational risk management classes specific to the involved organization. 

back to top


Background Investigations

2 Hours

“The best predictor of future behavior is past behavior.”  And if you are in the business of hiring people, what processes do you have in place to identify the people who have no business in your organization? In this brief program, Gordon will introduce you to the cutting edge theories and practices on how to maximize the effectiveness of your pre-hiring protocols–all with the goal of preventing the wrong people from getting into your organization.  This class is two hours in length.

back to top


Maximizing the Effectiveness of Performance Evaluations

2 Hours

An operational risk management approach to this most important document. From analyzing the job description and setting goals to interim feedback and preparation of the document, this two hour block is an excellent wake up call to prevent the common problems caused by not taking the process seriously. Attendees will receive a copy of "GRIPE, Graham's Rules for the Improvement of Performance Evaluations."  This class is two hours in length.

back to top


Supervision 101 – The Basics for the New Supervisor

2 hours

A block of instruction designed for the line-level supervisor. Failure to adequately discipline can cause a host of problems, both internal and external. This block identifies the problems with discipline in an organization and why supervisors must work together to have an effective program of discipline. Attendees will receive a copy of "GRAED, Graham's Rules for the Application of Effective Discipline."  This class is two hours in length.

back to top


The Importance of Discipline

2 hours

“Rules without enforcement are just nice words.”  In this brief program, Gordon will address the critical issue of employee discipline–what it is and what it is not.  Failure to discipline in a prompt, fair and consistent manner is a ticket for nothing but future problems and there are many legal and risk concerns involved in this process that need to be fully understood.  This class runs two hours.

back to top


*Tactical Report Writing for Public Safety Personnel

2 hours

"Tactical Report Writing" focuses on the common errors and omissions public safety personnel make in incident documentation. These mistakes are not only embarrassing, but can also be very costly in terms of civil liability. The attendee will receive a copy of "GRIID, Graham's Rules for the Improvement of Incident Documentation." It runs two hours in length. 

back to top


*Effective Courtroom Testimony

2 hours

A block of instruction designed to give either the veteran or novice additional information on how to improve performance in this critical task. Attendee will receive a copy of "GRECT, Graham's Rules for the Enhancement of Courtroom Testimony." It runs two hours in length.

back to top


*Resume Preparation and Maintenance:

2 hours

A block on the importance of documenting who you are in terms of education, training, experience, readings, writings, prior court qualifications and professional contacts so that you will be able to maintain consistency in trials, maximize your impact on a jury and prepare for the future. It runs two hours in length.

back to top


Threshold Incident Tracking – Day One through Trial

2 hours

An in depth look at how plaintiff lawyers use the gap between date of an incident and the service of a lawsuit on a public safety agency to hurt them in court. It also shows the role of management, supervision and line personnel in preventing this harm. It runs two hours in length.

back to top


Workplace Violence – Techniques for Elimination

2 Hours

Sadly, we hear too often about workplace violence–but all we hear about is the disgruntled former employee who comes back and kills former co-workers. The true picture of workplace violence is much greater, and in this brief program Gordon will use his education and experiences to demonstrate the nature of the threats (external and internal) and proven control measures to address those threats.  It runs two hours in length.

back to top


Job Based Harassment – Techniques for Elimination

3 Hours

This issue is one of the hottest topics in employment law today.  In California, AB 1825 mandates regular training for supervisors in this critical area–and the data suggests that this mandatory training has impacted claims and complaints.  In this program, Gordon provides the history of this issue, and some proven control measures to address this issue in advance so it will not negatively impact your personnel or workplace. This class is three hours in length.

back to top


Ethical Decision Making

2 Hours

An overview on the decision making process. Many people have never been taught how to make a decision and what needs to be considered in the decision making process. In this presentation a ten-step process, "GRIDM (Graham’s Rules for Improving Decision Making)," is covered to demonstrate a technique to make better, ethical decisions.  This class is two hours in length.

back to top


NPCCR – Non Punitive Close Call Reporting

2 Hours

This class explains Mr. Graham's approach to sharing close calls with co-workers prior to someone being seriously hurt. When employees get injured, the incident that caused the injury has most likely occurred before to others, but often no one had reported these close calls previously.  It is, therefore, a very popular topic in public safety operations. It runs two hours in length.

back to top


Customer Service – Creating some “WOW”

2 Hours

As we enter the 21st century, the public sector is being analyzed like never before. Customer service has always been important, but now the survival of any public sector organization is dependent on the maximization of this concept on each and every contact made. Who, What, Why, When, Where, How and How Often is a symmetric approach to this important topic. Attendees will receive a copy of "GRECS, Graham's Rules for Enhancing Customer Service."  This class runs two hours in length.

back to top


Occupational Safety – Tips for Success

2 Hours

This is a brief program on safety in the workplace–and what you can do to reduce employee injuries and deaths.  There are reasons why employees occasionally get hurt and there are available control measures to address these concerns in advance.  In this program, Mr. Graham will show you the nature and scope of the problem–and more importantly, give you some workable control measures to address these potential problems. This class runs two hours in length.

back to top


*The Top Ten Things that get Cops in Trouble

1-2 hours

This program will identify the top ten things that get your department personnel in trouble.  The class can run from one to two hours in length.

back to top


*The Top Ten Things that get Firefighters in Trouble

1-2 hours

This program will identify the top ten things that get your department personnel in trouble. The class can run from one to two hours in length.

back to top


The Top Ten Things that get Kids in Trouble

1-2 hours

What are the top ten things that get our children in trouble and what can you as a parent (or concerned adult) do up front to identify and address these risks? The class can run from one to two hours in length.

back to top



The Impact of Transparency on Public Safety Operations

1 Hour

The level of scrutiny directed at public safety operations is at an all time high. The public is demanding full transparency and there are no more "secrets" in your operations. Couple this demand for transparency with the major financial concerns that many people are having and you have a problem lying in wait. Are your personnel aware of this demand for transparency? Do they understand the ramifications of your public records act? Do they understand the level of scrutiny that your organization faces? Do you as a leader know what your "customers" think about your organization and how you are responding to their needs? In this brief program, Gordon will lay out the nature and scope of the issue and provide some proven control measures to help address the increased demand for full transparency.

back to top


SROVT™

How to Develop an SROVT Program for any Organization

2 Hours
A risk management presentation on how to recognize the high risk, low frequency tasks in any organization and how to train personnel appropriately so that performance during such tasks is maximized. Gordon Graham's Solid, Realistic, Ongoing, Verifiable, Training (SROVT) model is incorporated in the "Why Things Go Right – Why Things Go Wrong" and the "Civil Liability for Public or Private Safety Organizations" classes, or it can stand alone as a two-hour presentation.

back to top


Why Things Go Right – Why Things Go Wrong

2 Hours

Most of what the good people in your organization do, they are doing right.  When things don’t go right there is the potential for nasty consequences. In this brief program, Gordon will show you what the potential consequences are–and what are the causational factors most often responsible for these consequences.  He will then give you some proven strategies and tactics to address these problems–including a full understanding of the risk/frequency matrix and where it is essential to focus your initial and ongoing training efforts.  This class runs two hours.

back to top


Civil Liability for Public or Private Safety Organizations

2 Hours

This is a legal/risk management approach to the elimination of civil liability through pre-incident planning and post- incident documentation. It also contains a section on recognizing incidents that regularly end up in litigation and what management and supervision needs to do before our lawyers get the case. The attendees will receive a copy of "GRECL, Graham's Rules for the Elimination of Civil Liability." It runs four hours in length and can be combined with other classes or stand alone.  This class runs two hours.

back to top


 

* Class applicable for public safety personnel only.