Some of the above menu items overlap with each other, however each can be delivered standing solo. All programs are customized for any single agency, with sufficient time spent in advance to learn organizational issues involved. Programs can be reduced in time to fit into a single training day. A detailed customized set of notes will be provided to the involved agency for duplication prior to the class date. Call for more details regarding any of the above programs, or a customized program for your organization.
For fee information, please contact
GRC.
Why
Things Go Right — Why Things Go Wrong:
An organizational risk management look inside any organization to show
what can be done today to avoid/minimize incidents form going wrong.
It focuses on the 5 Pillars of a succesful organization, and gives the
informed listener ideas that can be initiated in the workplace immediately
upon return to improve performance. Included in this class are a series
of Rules to prevent incidents from going wrong. It runs one to four
hours
in length, and it is recommended that it be followed by operational risk
management classes specific to the involved organization.
Civil
Liability for Public or Private Sector Organizations:
A legal/risk management approach to the elimination of civil liability
through pre incident planning and post incident documentation. It also
contains a section on recognizing incidents that regularly end up in litigation,
and what management and supervision needs to do before our lawyers get
the case. The attendees will receive a copy of GRECL, Graham's Rules for
the Elimination of Civil Liability. It runs four hours in length, and
can be combined with other classes or stand alone.
Ethical
Decision Making:
An overview on the decision making process. Many people have never been
taught how to make a decision, and what needs to be considered in the
decision making process. In this presentation a ten step process, GRIDM,
is covered to demonstrate a technique to make better, ethical decisions.
How
to develop and SROVT program for any organization:
A risk management presentation on how to recognize the high risk, low
frequency tasks in any organization, and how to train appropriately so
that performance during such task is maximized. It is incorporated in
both the "Why..." class and the Civil Liability class or it
can stand alone where it runs 2 hours in length.
Maximizing
the Effectiveness of Performance Evaluation:
An operational risk management approach to this most important document.
From analyzing the job description and setting goals to interim feedback
and preparation of the document, this two hour block is an excellent wake
up call to prevent the common problems caused by not taking the process
seriously. Attendees will receive a copy of GRIPE, Graham's Rules for
the Improvement of Performance Evaluations.
5
Concurrent Themes to Success:
Your job is getting more and more complex.
In fact, the more complex it gets, the more you need a systematic approach
to getting things done right. This block, "The Five Concurrent Themes
for Success" is essential for everyone in the workplace, regardless
of position, job description or type of organization. In this program,
Mr. Graham shows you how the discipline of Risk Management, coupled with
an understanding of "systems" and complemented with Customer
Service, Accountability and Integrity all can work together to better
assure that things get done right. It is chuck full of information, and
coupled with Gordon's insight and humor is a must see for all of your
personnel. This program also makes a dynamic keynote address for any and
all conventions and other important gatherings.
Non
Punitive Close Call Reporting:
Mr. Graham's approach to sharing close calls with co-workers prior to
someone being seriously hurt. When employees get injured, the incident
that caused the injury has occured before to others, but no one reported
close calls is a very popular topic in public safety operations. It runs
one hour in length.
Tactical
Report Writing for Public Safety Personnel:
Tactical Report Writing focuses on the common errors and omissions public
safety personnel make in incident documentation. These mistakes are
not
only embarrassing, but also can be very costly in terms of civil liability.
The attendee will receive a copy of GRIID, Graham's Rules for the Improvement
of Incident Documentation. It runs two hours in length.
Resume
Preparation and Maintenance:
A block on the importance of documenting who you are in terms of education,
training, experience, readings, writings, prior court qualifications and
professional contacts so that you will be able to maintain consistency
in trials, maximizing your impact on a jury, and prepare for the future.
It runs two hours in length.
Threshold
Incident Tracking:
An in depth look at how plaintiff lawyers use the gap between date of
an incident and the service of a lawsuit on us to hurt us in court. It
also shows the role of management, supervision and line personnel in preventing
this harm. It runs two hours in length.
Effective
Courtroom Testimony:
A block of instruction designed to give either the veteran or novice additional
information on how to improve performance in this critical task. Attendee
will receive a copy of GRECT, Graham's Rules for the Enhancment of Courtroom
Testimong. It runs two hours in length.
Progressive
Discipline:
A block of instruction designed for the line level supervisor. Failure
to adequately discipline can cause a host of problems, both internal and
external. This block identifies the problems with discipline in an organization,
and why supervisors must work together to have an effective program of
discipline. Attendees will receive a copy of GRAED, Graham's Rules for
the Application of Effective Discipline.
Customer
Service - The 5W's and the 2H's:
As we approach the 21st century, public sector is being analyzed like
never before. Customer service has always been important, but now the
survival of any public sector organization is dependent on the maximization
of this concept on each and every contact made. Who, What, Why, When,
Where, How and How Often is a symmetric approach to this important topic.
Attendees will receive a copy of GRECS, Graham's Rules for Enhancing Customer
Service.
Copyright 2005 Graham
Research Consultants. All rights reserved.
